Scrivener is probably one of the best word processors out there for novelists. I use it every day and find it more easy to use than Word or any of the others. One of the reasons this is true for me is found in the overly helpful help function.
All one has to do is to type in a search term like "title" or "front matter" or "chapter" in the help bar and viola, it shows the user the tool bar path to what they might need. In exploring the use of this program I have discovered many different cool bells and whistles not found in any tutorial and am finding something new I can do with the program on a daily basis.